ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition Free

Author: Ivanka Menken
Edition: 3
Binding: Paperback
ISBN: 1742444024

ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition

This book and its accompanying eLearning course is regarded as a classic in its field. Get ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition computer books for free.
Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that Check ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition our best computer books for 2013. All books are available in pdf format and downloadable from rapidshare, 4shared, and mediafire.