The Essential Guide to Knowledge Management

Author: Amrit Tiwana
Edition: 1
Binding: Paperback
ISBN: 0130320005

The Essential Guide to Knowledge Management: E-Business and CRM Applications

Knowledge Management (KM) and Customer Relationship Management (CRM) are crucial to leveraging your corporate strengths, deepening customer loyalty, and maximizing your employees' efforts. Get The Essential Guide to Knowledge Management computer books for free.
The Essential Guide to Knowledge Management: e-Business and CRM Applications offers managers and IT professionals a no-nonsense, up-to-the-minute briefing on these technologies -- and a step-by-step roadmap for implementation. Understand what KM and CRM seek to accomplish, how they do it, and how they impact both your existing processes and your existing IT infrastructure. Learn how to align your KM/CRM strategy with your technology choices; audit your existing knowledge and customer relationship systems; blueprint your technology infrastructure; and build Check The Essential Guide to Knowledge Management our best computer books for 2013. All books are available in pdf format and downloadable from rapidshare, 4shared, and mediafire.

The Essential Guide to Knowledge Management Free

The Essential Guide to Knowledge Management: e-Business and CRM Applications offers managers and IT professionals a no-nonsense, up-to-the-minute briefing on these technologies -- and a step-by-step roadmap for implementation Learn how to align your KM/CRM strategy with your technology choices; audit your existing knowledge and customer relationship systems; blueprint your technology infrastructure; and build

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