Virtual Reference Handbook

Author: Diane K. Kovacs
Edition: 1
Binding: Paperback
ISBN: 1555705987

Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. Get Virtual Reference Handbook computer books for free.
The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing Check Virtual Reference Handbook our best computer books for 2013. All books are available in pdf format and downloadable from rapidshare, 4shared, and mediafire.

Virtual Reference Handbook Free

The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing

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