ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition

Author: Ivanka Menken
Edition: 2
Binding: Paperback
ISBN: 1742441963

ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition

The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Get ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition computer books for free.
Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management Syste Check ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition our best computer books for 2013. All books are available in pdf format and downloadable from rapidshare, 4shared, and mediafire.

ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition Free

A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management Syste

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